Last updated :24 August 2026
DRAPÉ respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, make an enquiry or otherwise interact with DRAPÉ.
DRAPÉ operates in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
INFORMATION WE COLLECT
When you use our website or purchase from us, we may collect information such as:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Billing and delivery address
- Order and purchase information
- Information you provide when making an enquiry
- Information necessary to process bespoke or tailored clothing requests
- Technical information such as your IP address, browser and device information
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery or collection
- Process payments
- Communicate with you about your order
- Respond to enquiries and customer-service requests
- Provide quotations and discuss bespoke or tailored garments
- Improve our website, products and customer experience
- Prevent fraud, abuse or unauthorised activity
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law and, where required, with your consent
Payments
Payments made through our website may be processed by third-party payment service providers.
DRAPÉ does not need to store your full card or banking details when payment is processed securely by an authorised payment provider. Your payment information may be processed in accordance with that provider’s own privacy policy and security practices.
Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, including:
- Payment processors
- Delivery and courier providers
- Website hosting and technical service providers
- IT, security and fraud-prevention providers
- Professional advisers where necessary
- Government authorities or law-enforcement bodies where required by law
We require appropriate handling of personal information by service providers where applicable.
COOKIES
Our website may use cookies and similar technologies to ensure that the website functions correctly, remember certain preferences, improve your browsing experience and help us understand how visitors use the website.
Some cookies may be placed by third-party services used on our website.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
How We Protect Your Information
DRAPÉ takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes and complying with legal, accounting and regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or destroy it where appropriate.
Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to receiving direct marketing communications
The Information Regulator confirms that data subjects have rights including access, correction and objection regarding their personal information.
Direct Marketing
We will respect your choices regarding direct marketing.
Where applicable, you may unsubscribe from marketing communications or ask us to stop sending promotional communications.
We will not continue direct electronic marketing after a valid objection where POPIA requires the processing to stop.
Third-Party Websites
Our website may contain links to third-party websites or services. DRAPÉ is not responsible for the privacy practices or content of those third parties.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
CHILDREN’S INFORMATION
Our website is not intended to knowingly collect personal information from children without the appropriate consent or legal basis.
CHANGES TO THIS PRIVACY POLICY
DRAPÉ may update this Privacy Policy from time to time to reflect changes in our services, website or legal requirements.
The updated version will be published on this page with the relevant date.
CONTACT US
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to exercise your privacy rights, please contact DRAPÉ through the contact details provided on our website.